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Every product that leaves our workshop should exceed your expectations. We take pride in our work; and if you are not happy with your order for any reason, we'll make things right.
The return process is simple: if you receive the item and decide you don't like it within 30 days, you can send it back. Just get in touch and we'll create a return label for you. Once we get your package, we will issue a full refund (minus shipping). Please note the following:
Item(s) must be in the exact same condition that you received it.
Original invoice from your order must be included.
We do not provide refunds if your item doesn't arrive by a particular date.
We can only give store credit for items that are personalized/engraved
IMPORTANT: Package must be clearly marked “Goods Returned Under Warranty”
A refund of the order will be given once we receive the item and deem it acceptable
All packages will be shipped from Bethlehem, Holy Land (Israel). Shipment will be send out within ( 4 ) Business Days after receiving cleared payment. Shipping cost depends on the weight and size of the item. All boxed are well packed and protected. Items that weigh less than 2 kilograms will be shipped (STANDARD SHIPPING) from Israel by Regular Airmail which takes approximately ( 2 ) to ( 4 ) weeks with tracking number. Items that weigh more than 2 kilos, will be shipped via Express Mail Service (EMS) which takes approximately ( 10 ) – ( 14 ) business days. If you require faster shipping, we can ship via Fedex 2-3 business days, additional charges will be applied.